How to Order

To place an order.Click on the Register Button – top right on home page. Fill in the required information and your account will be created.NB when entering a postal address make sure that the postal code is correct or your shipment will go to the wrong post office!

You are now ready to place an order. Proceed by selecting the part you need and then in the add to cart block enter the quantity of parts you need and select "add this to my cart". Repeat the process for the next part. You can alter the quantity during the check out process as well. At this point you can also click the “ Estimate Shipping “ button to see how much it will be.

When you are finished selecting parts then Click on the “Go to Checkout” button.

You will now be at the Shipping Information Page.

Here you will have 3 options . Standard post is 4 to 7 days delivery.  If you want your order overnight then select either Priority to Counter or To Door. Standard and Priority to Counter have to be collected from your post office. Walk in is for collection at our shop.

Next is to click Continue Checkout and go to the payments page.

Firstly remember to read Terms and Conditions and then tick the box. You may pay by Direct Bank Deposit – this includes EFT ,direct cash or cheque deposit using the banking details at the bottom of this page.These bank details are also in the confirmation email that you will receive when you place an order. Cheque deposit will have to cleared by the bank (approx 10 days) before order will be dispatched. Direct bank transfer and cash deposit orders will be dispatched when the transfer registers in our account. We check our account several times a day, but you may send a fax of the payment slip to us on 031 3134710 to speed up the process as inter bank deposits can take up to 2 days to reflect on our online banking. . Please include your customer number, or order number, name or e-mail address on the transfer slip, so that we know who has made the payment. NB it is essential that a fax is sent for a bank cash deposit otherwise it will treated as a cheque deposit. If you want to pay by Credit or Debit card please select Secure Credit Card Payment. You will then be redirected to the Secure Paygate site to do the card transaction. NB when filling in the card details it must be exactly as per your card ie if your name is MR J A BLOGGS then it must be the same , not J A BLOGGS.Please note that the ref on your bank statement will be PQ Sound as we route the card payments through our sound website to save on admin costs.

You will receive an automatic e-mail to confirm exactly what has been ordered.

If you want to check your order you can do this when you log onto your account by clicking on the My Account icon on the top left of the site.

Once you have completed your order it is no longer possible to alter or delete it.If there is a problem please mail us at sales@pqsound(dot)co(dot)za.

In addition to the automated order confirmation e-mail that you will receive, we will also send an itemized invoice with your order.

As soon as your order has been dispatched, a second automated e-mail will be sent to you which will advise of dispatch method and details.